This Refund Policy explains how billing, cancellations and refunds work for TARGT subscriptions. It applies to all plans purchased directly through targtsales.com and forms part of our Terms of Service. Subscriptions purchased through a third-party app store (such as Google Play or the Apple App Store) are subject to that store's own refund process.
01.How Billing Works
TARGT is a subscription service billed monthly, per licence, in advance. Your billing cycle starts on the date you activate a paid licence and renews automatically on the same date each month until cancelled. The Free plan carries no charge and no billing cycle.
02.Free Trial First
We would rather you test TARGT properly than ask for your money back later. Every account can start on the Free plan or a free trial with no payment details required, so you can evaluate rep tracking, lead management and reporting before spending a cent.
03.Cooling-Off Period
First-time subscribers: 7-day money-back guarantee
If you purchase a paid licence for the first time and TARGT isn't the right fit, contact us within 7 days of your first payment and we will refund that payment in full. This aligns with the cooling-off rights provided under Section 44 of the Electronic Communications and Transactions Act (ECTA) for South African consumers, and we extend it to all first-time subscribers regardless of location.
04.Cancellations
You can cancel any licence at any time from your account dashboard or by contacting support. When you cancel:
- Your licence remains active until the end of the current paid billing period.
- No further payments will be collected after cancellation.
- Your data remains exportable for 30 days after your subscription ends.
We do not charge cancellation fees, and there are no long-term contracts on standard plans.
05.When Refunds Are Issued
Beyond the 7-day cooling-off period, we will issue a refund in the following cases:
- Billing errors — duplicate charges, incorrect amounts, or charges after a confirmed cancellation are refunded in full.
- Extended service failure — if the platform is unavailable due to a fault on our side for a significant, continuous period, we will credit or refund the affected portion of your subscription on a pro-rata basis.
- Unused licences — licences purchased in bulk but never assigned to a user may be refunded pro-rata at our discretion within the current billing period.
06.When Refunds Are Not Issued
We do not provide refunds for:
- Partially used billing periods after cancellation (your licence simply runs to the end of the period).
- Change of mind after the 7-day cooling-off period.
- Failure to cancel before a renewal date, where the renewed period has been substantially used.
- Downtime or data issues caused by your own network, devices, or third-party services.
- Accounts suspended or terminated for breach of our Terms of Service.
07.How to Request a Refund
Email support@targtsales.com from the email address linked to your account, or use the contact form. Please include your account name, the invoice or transaction reference, and a short description of the issue.
- We acknowledge refund requests within 2 business days.
- Approved refunds are processed within 7–10 business days to the original payment method.
- All refunds are issued in South African Rand (ZAR); your bank's exchange rate and fees apply to international payments.
08.Your Statutory Rights
Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or other applicable consumer protection laws in your country. Where this policy conflicts with a right you hold in law, the law prevails.
09.Changes to This Policy
We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the current version. Material changes will be communicated to active subscribers by email or in-app notice, and changes apply to billing periods starting after the change takes effect.